Terms and Conditions – Powering Australia
1. What these terms cover
These terms apply when you buy access to an online course, program or other e-learning product (a “Course“) through Powering Australia Academy at learn.poweringaustralia.com.au. By placing an order you agree to them.
If you are buying on behalf of a business or organisation, you confirm you have authority to bind that organisation, and “you” means both you and that organisation.
2. A few plain-English definitions
- Course — any online training product we offer, including any videos, materials, assessments and resources that come with it.
- Content — everything inside a Course: text, video, images, downloads, quizzes and so on.
- Account — the login we set up so you can access your Course.
- ACL — the Australian Consumer Law, which gives you rights we can’t take away (see section 10).
3. Placing an order
When you submit an order, you’re making an offer to buy. Your order is only accepted — and a contract is formed — when we confirm your enrolment or give you access to the Course, whichever happens first.
We may decline an order, for example if the Course is unavailable, there’s a pricing error, or we can’t verify your payment. If we decline after you’ve paid, we’ll refund you in full.
4. Prices, GST and payment
All prices are in Australian dollars (AUD) and, where GST applies, include GST at 10%. We’ll show the GST-inclusive price before you pay, and a tax invoice is available on request.
Payment is due in full at the time of purchase unless we’ve agreed different terms in writing (for example, an invoice arrangement for an organisation). We use third-party payment providers — we don’t store your full card details.
We try to keep prices accurate, but if an obvious pricing error slips through, we’re not obliged to honour it. We’ll let you know and give you the choice to proceed at the correct price or get a full refund.
5. Getting access to your Course
Once your order is accepted, we’ll set up your Account and give you access to the Course. Access is usually immediate but may take a short while.
Sign-in to the Academy is handled through our single sign-on system. You’re responsible for keeping your login secure and for activity that happens under your Account. Tell us straight away at lms@poweringaustralia.com.au if you think someone else has accessed it.
6. Your licence to use the Content
When you buy a Course, we give you a personal, non-transferable licence to access and use the Content for your own learning, for the access period in section 7.
You must not:
- share your login or let anyone else use your Account
- copy, download (except where we clearly allow it), record, resell or redistribute the Content
- use the Content to build a competing product or to train an AI model
- remove any copyright or ownership notices.
If a Course is bought for a group (for example, an employer enrolling staff), each learner needs their own enrolment. Talk to us about group or organisational licences.
7. How long you have access
Unless we say otherwise on the Course page, your access lasts for six months. After that, your access may end. We’ll generally tell you before access expires, but it’s your responsibility to finish within the period.
8. Who owns the Content
We (or our licensors) own all intellectual property in the Courses and Content. Buying a Course gives you the right to use it as set out above — it doesn’t transfer any ownership to you.
Any certificate or completion record we issue confirms you completed the Course; it doesn’t give you rights over the Content itself.
9. Your Account and acceptable use
You agree to use the Academy lawfully and respectfully. That means not interfering with the platform, not attempting to gain unauthorised access, and not uploading anything unlawful, harmful or infringing where the Course allows uploads or discussion.
We may suspend or remove access if you seriously or repeatedly breach these terms (see section 13).
10. Refunds, cancellations and your consumer rights
Your rights under the Australian Consumer Law come first. Our Courses come with guarantees that can’t be excluded under the ACL. Among other things, services must be provided with due care and skill, and digital products must be of acceptable quality and match their description.
- If there is a major failure with a Course, you’re entitled to cancel and get a refund, or to keep the Course and seek compensation for the drop in value.
- If there is a minor problem we can fix, we’ll repair, replace or refund — and we’ll choose which, within a reasonable time.
Change-of-mind refunds. Outside your ACL rights, we offer change-of-mind refunds within 7 days, but only for Powering Australia’s content, and not our partner content. Because a Course is digital and accessed immediately, once you’ve worked substantially through it we generally can’t offer a change-of-mind refund — but this never limits your ACL rights above.
To request a refund or raise a problem, email lms@poweringaustralia.com.au with your order details.
11. Changes to Courses and availability
We may update, improve or correct Content from time to time — for example to keep training current. We may also withdraw a Course. If we withdraw a Course you’ve paid for and you lose access before the end of your access period, we’ll give you a fair pro-rata refund or a suitable replacement.
We aim to keep the Academy available but can’t promise it will never be unavailable (for example during maintenance or outages).
12. If something goes wrong — liability
Nothing in these terms excludes, restricts or changes any right or remedy you have under the ACL, including the consumer guarantees.
Beyond those rights, and to the extent the law allows:
- our liability for a Course not meeting a consumer guarantee (where the guarantee can be limited) is limited to re-supplying the Course or paying the cost of re-supplying it; and
- we’re not liable for loss that wasn’t reasonably foreseeable, or for loss caused by something outside our reasonable control or by your own breach of these terms.
We don’t limit liability for anything that can’t lawfully be limited — including for death or personal injury caused by our negligence, or for fraud.
13. Suspension and termination
We may suspend or end your access if you breach these terms in a serious way, don’t pay, or misuse the platform. Where it’s reasonable to do so, we’ll warn you first and give you a chance to fix the problem. If we end your access because of your serious breach, you won’t be entitled to a refund for the unused part — except where the ACL says otherwise.
You can stop using a Course at any time, subject to the refund terms in section 10.
14. Privacy
We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy at [WEBSITE] explains what we collect and how we use it.
15. Changes to these terms
We may update these terms — for example to reflect changes in our Courses or the law. The version that applies to your purchase is the one in force when you placed your order. We won’t apply changes retrospectively in a way that unfairly disadvantages you.
16. Events outside our control
We’re not responsible for failing to meet our obligations because of something genuinely beyond our reasonable control (for example, natural disasters, major outages, or supplier failures). If that happens, we’ll let you know and do what’s reasonable to limit the impact — and if access is affected for a long period, you may be entitled to a refund for what you’ve lost.
17. Which laws apply
These terms are governed by the laws of Western Australia, and the courts of Western Australia have jurisdiction. This doesn’t take away any rights you have to bring a claim where the law otherwise allows.
If you have a problem, please contact us first at lms@poweringaustralia.com.au — we’ll try to sort it out quickly. You can also access external dispute resolution and the ACCC or your state consumer protection agency.
18. Contact us
Powering Australia Limited — ABN 32 663 088 686 Email: lms@poweringaustralia.com.au Web: poweringaustralia.com.au