Sparky AI
Powering Australia Academy™
We curate the best battery and clean-energy training we can find from around the world, so you learn from people who actually do the work. We want you to be happy with what you learn. We don't always control the training experience end to end — but if something falls short, getting it sorted is on us.
Contact us with your query or complaint and we'll do our utmost to help you resolve it. Most issues we can fix quickly and directly.
Where the issue sits with the training content or platform, we'll take it up with the content provider on your behalf and push for a resolution.
If neither we nor the provider can put it right, you can choose: a comparable replacement course, account credit, or a refund of the amount you paid for the affected course.
Nothing in this policy limits or replaces your rights under the Australian Consumer Law. Our courses come with guarantees that can't be excluded. If there's a major failure you're entitled to a refund, or to keep the course and be compensated for any drop in its value; for anything less than a major failure, we'll put it right within a reasonable time. These rights apply automatically — they aren't affected by anything else in this policy.
We arrange and provide these remedies directly, in cooperation with the course's copyright owner.
Powering Australia acknowledges the Traditional Owners of the lands, seas, and waters across Australia on which we live and work. We honour their enduring connection to culture, and pay our respects to their Elders past, present, and emerging.
